How technology is changing the passenger experience at airports
The airport experience can determine the course of a traveler’s entire journey. In the past, travelers often had to wait in long lines at security checkpoints and repeatedly hand in their travel documents. However, with the advent of technology, airports and airlines are evolving to meet changing passenger expectations while maintaining a commitment to safety and security.
Biometrics and identity management.
One of the key technologies that is transforming the airport experience is biometrics. Biometric technology uses unique physical characteristics, such as fingerprints or facial features, to verify identities. This technology is used to create a seamless, contactless journey from check-in to boarding. For example, passengers can register their biometric data on their mobile device before arriving at the airport, eliminating the need to queue at the airport.
Artificial intelligence (AI)
AI is another technology that is having a significant impact. AI can be used to predict passenger flow and manage resources more efficiently. For example, AI can analyze data to predict peak times at security checkpoints, allowing airports to allocate staff more effectively.
Self-service solutions.
Self-service solutions are also improving the passenger experience. These include self-service check-in kiosks, automated baggage drop stations, and electronic boarding gates. These solutions not only speed up the process but also reduce the need for face-to-face interactions, which is especially beneficial in the current pandemic situation.
The future of airport technology
The future of airport technology looks promising. With advances in biometrics, digital IDs and self-service solutions, airports can significantly reduce wait times and improve the overall travel experience for passengers4. As these technologies continue to evolve, we can expect the airport experience to become even more seamless and enjoyable.